Shipping policy
At Nollvexa, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:
Order Processing and Delivery Schedule:
Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:
Order Cutoff Time: 6:00 PM (GMT)
Order Handling Time: 0–1 business day (Monday–Friday)
Standard Shipping Cost: Free
Transit Time: 5–8 business days (Monday–Friday)
Express Shipping Cost: $5.00 USD
Transit Time: 3–5 business days (Monday–Friday)
Order Confirmation:
After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.
Shipping Options:
Nollvexa offers free standard shipping and express shipping for $5.00 USD. Transit times listed above are separate from the 0–1-business-day handling time.
Shipping Locations:
We offer international shipping to destinations supported at checkout. Available shipping options and costs are shown after you enter your delivery address.
Lost Packages:
If your package is marked as delivered but you haven't received it, please:
- Verify the shipping address.
- Check all possible delivery locations at your residence.
- Ask neighbours or family members if they accepted the package.
- Contact the courier with your tracking number to initiate a claim.
If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.
Contact Us:
For any questions or assistance, please reach out to our customer support:
Email: contact@nollvexa.store
Operating Hours: Monday - Sunday | 09:00 - 18:00 (GMT)
Thank you for choosing Nollvexa. We look forward to serving you.